FAQ's ......

....about Printing

Q: Can I have a different colour printing on the back of the card?

A: No. We print many different cards in one pass and it would not be cost effective to change colours. While an order may contain any number of designs the reverse for each must be either black and white or full colour. Please refer to the pricelist if you have any queries on the pricing or discounts available.

Q: Can I request a different size card other than A6 or A5?

A: Yes. We can trim to smaller sizes, for instance many customers cut A6 cards in half to make two business cards. However, there would be an extra charge of £30 per 1000 finished cards.

....about Delivery

Q: How soon will I receive my cards after I sign the proof?

A: We guarantee to deliver your cards within 7 working days of you approving the proof.

Q: Can I provide you with more than one address for delivery?

A: Yes. One delivery to anywhere in the UK is included in our price. However, each additional address will cost £20 (within London) or £30 (outside London).

....about Artwork

Q: I have an image that I have taken with my digital camera that I want to use for the front of a postcard. Will this work?

A: Yes that should be fine. You will need to make sure that it is taken at a high resolution, sometimes described as "hi quality" on the camera settings. Save it on your PC as a TIFF or a JPEG file at the highest resolution.

Q: I have a traditional photograph that that I want to use for the front of a postcard. Will this work?

A: Yes. You can scan this yourself and supply this to us on disk or by email. You must scan to A6 size, at 300dpi, and save the file as a JPEG. Don't forget to check the quality of the scan, and to clean it up in a photographic re-touchng progam if necessary. Alternatively you can supply a photograph for us to scan. You need to send instrucitons as to how you want it to be cropped. We charge £15 per scan.

Q: Can I send you a digital photograph of my artwork?

A: Unless it is taken with a professional camera under studio conditions, the quality is unlikely to be adequate. You can email us a test shot for appraisal.

Q: What format should the artwork be in?

For the Picture side of your postcard we can accept .JPEG, .TIFF or Postscript files or complete finished artwork created in the following programs in either Apple Mac or PC format:

Output your file at 300dpi minimum. If you are working in a DTP package, set the page size to A6 (105 x 148mm) or A5 (148 x 210mm) as appropriate. Please allow an extra 3mm on all images. This only applies to images that touch the edge of the card. Don't forget to attach all fonts and pictures.
For the back of the card we can accept any of the above formats, plus MS Word files.

Q: Can I use tints on the back of the postcard?

A: Yes. Tints and any type of line artwork are acceptable.

Q: If I wish to amend my artwork after a proof has been sent to me, will there be an extra charge?

A: If amendments are required, these will be chargeable at a minimum of £20 per amendment and include a PDF proof. (Please note that PDF proofs do not guarantee 100% colour-match on press).

If a new hard copy proof is required after amendments are made, there will be a further charge of £15 for the new proof. (this will be sent via post).

....about Payment

Q: Can I pay by credit card?

A: Yes we are happy to accept credit card payments. We will send an invoice with your proofs. When you approve the proofs you can call us to make a credit card payment, pay by bank transfer or send a cheque.

Q: When should I pay for my order?

A: We require payment prior to delivery of the cards (or upon collection). When we receive your order, we despatch you a proof and an invoice within 48 hours. You just need to ensure your payment reaches us before delivery - i.e. within 7 days.